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Servicer Complaints Ebbing with Delinquencies

Monday, May 4, 2015

Black Knight's Mortgage Monitor report for May took a close look at complaint trends lodged with the Consumer Financial Protection Agency (CFPB).  Along with the Five Star Institute, Black Knight compared complaints with corresponding mortgage servicing volume from the first quarter of 2013 to the fourth quarter of 2014.

The analysis found that mortgage-related complaints to CFPB peaked in the first quarter of 2013 at a little under 16,000 and have been trending downward over the past 48 months.  They have generally observed a seasonal pattern, increasing in the first quarter of each year and then declining through the next three.

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