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Servicer Complaints Ebbing with Delinquencies

Monday, May 4, 2015

Black Knight's Mortgage Monitor report for May took a close look at complaint trends lodged with the Consumer Financial Protection Agency (CFPB).  Along with the Five Star Institute, Black Knight compared complaints with corresponding mortgage servicing volume from the first quarter of 2013 to the fourth quarter of 2014.

The analysis found that mortgage-related complaints to CFPB peaked in the first quarter of 2013 at a little under 16,000 and have been trending downward over the past 48 months.  They have generally observed a seasonal pattern, increasing in the first quarter of each year and then declining through the next three.

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Linden was very professional, knowledgeable, efficient, patient and personable. All of these qualities played an important part of processing and closing the loan. Linden was great through the whole process of working with me, to working with the real estate company, and other offices involved. I know the seller’s real estate agent was rude and hard to work with at times. It was unfortunate that Linden had to deal with it but he handled the situation professionally. Also, I was gone 95% of the time traveling for work while buying the home. Linden was great about working with me while I was away and helped keep things moving and organized. It was greatly appreciated.
Victoris S.